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Privacy Policy

PRIVACY POLICY

PLEASE READ THIS PRIVACY POLICY TERMS OF USE BEFORE USING THIS WEBSITE AS YOU WILL BE GIVING CONSENT ACCEPTING THESE TERMS OF USE ON THIS WEBSITE. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY TERMS OF USE PLEASE DO NOT USE THIS WEBSITE.

1. INTRODUCTION

Oil of Nature (website url address: http://oilofnatureco.uk/) appreciates your business and trust.  We are a London based company, producing natural and organic skincare products.  We have created this ‘THE WEBSITE’ to give you a unique insight into our entire product range.  Please read this Privacy Policy carefully as you will be providing consent in our ‘THE WEBSITE’ to use and protect the personal information you provide to us.  We will not share your personal information with anyone except as described in this Privacy Policy.  We do reserve the right to make changes to this Privacy Policy from time to time, so please check periodically.  All information is never used for marketing purposes or shared with third parties.

2. DATA COLLECTED

REGISTRATION DATA

Once you register on ‘THE WEBSITE’, we collate your personal information and store your chosen username and your email address, your first name and last name, mailing address, your credit card number, and your telephone number.  This is to verify who you are, where you live and what country, and how we can locate you.  We may also collate your information to confirm your identity.  For example, when making a purchase on ‘THE WEBSITE’, for your testimonials, stories, completing or filling out forms and surveys, giving feedback to questions asked and answered, photos and, additional information you may wish to share.  You may change or update your personal information at any time upon written request, while we will make every effort to allow you to make these updates, changes to correct your previous information, as the nature of this information is security based therefore will not jeopardise privacy interests.  We will on written request from the user delete any and all information pertaining to your personal security from the database where this information is stored.  Nevertheless, it may not be possible to remove all the information as backups may have been made prior.   We will also collect other information this is deemed as non-personal and is not used for your identity.  This is used for the sole purpose of demographic information, for example, what web pages of ours is used most frequently and which products were mostly purchased.

3. YOUR DATA RIGHTS

GENERAL RIGHTS

By using this ‘THE WEBSITE’ oilofnature.co.uk and enabling cookies, you are allowing us to gather data on you.  This is the case for mobile optimised website and tablet usage as well as desktop and laptops and this is compliant with the use of cookies.  By adhering to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant.  Thereby in compliance with the GDPR customers receive specific rights regarding their personal rights.  Under these rights, we have applied greater transparency to enable the consumer to take advantage of these benefits.  One’s individual rights are given under the GDPR are as follows:

  1. Right to be informed of the use of your personal data.
  2. You, the person has the right to access your personal information data. This must be in writing or verbally.
  3. You – have the right to rectify your data if there is any inaccuracy or if it is incomplete.
  4. You – have the right to have any and all your personal data erased. This must be in writing or verbally.
  5. You – have the right to stop the process of completion on purchase of your personal data or suppressed.
  6. You – have the right to obtain and reuse your own data for your own purposes through different services.
  7. You – have the right to halt the processing of your personal data.
  8. You – have the right not to be exposed to any decision based solely on an automated processing that effects your legal rights and which specifically effects you.

INFORMATION YOU PROVIDE TO US

  1. You may occasionally provide us with personal information regarding the products you have purchased. We will use this in the following way.

1.a. For consumers via emails and hyperlink who provide photo’s, stories, testimonials, and or other feedback or correspondence to us about our products on ‘THE WEBSITE’, we will use your first name and last name.  We may use this information (Content) directly or have the right to re-submit this Content.  You agree for Oil of Nature to use your personal information and this Content for such endeavours under this privacy policy, incorporating such Content on the website and social media platforms and in other marketing and advertising strategies we commit to exploring.

2.b For customers purchasing products, if you make a purchase on ‘THE WEBSITE’, we will amass this information, your first name, last name, your email address, your mailing address, telephone number, your payment data supported by our website, credit card number, your product purchase(s), your IP address and your password formerly before you confirm your order.  Wherein you have the interval to change, make good any corrections to or abandon if you wish and review your purchase before you commit to placing your order and finalising the payment.  These changes will be automatically updated and be kept for future use.

USE OF YOUR PERSONAL INFORMATION

  1. IP Address. You can visit many areas of ‘THE WEBSITE’ anonymously without the need to become a registered user.  In such cases, we may collect IP addresses automatically.  An IP address is a number that is automatically assigned to your computer whenever you begin service with an Internet Service Provider.  Each time you access ‘THE WEBSITE’ and each time you request one of our pages, our server logs your IP address.  Your IP address is not automatically personally recognisable.
  2. We use your personal information to complete your order(s), send out your order(s), email you about your order(s), email you about promotions and events.  We may use your personal information and non-personal information to inform you about new releases of products or about certain discounted products. We use your personal information to learn more about you in order for us to better cater specifically to your needs and to improve our product(s) range.  We may use your personal information to inform you about the fulfilment of your order and this may also be via a telephone conversation.  We use your personal information to process your product(s) and payment, identity fraud and to enforce our privacy policy and terms and conditions.
  3. Newsletter(s) we will use your personal information to contact you or send you our newsletter(s), promotional products, specific discounted products, and or up and coming events we are running.  You have the option to opt-out of this facility at any time, this will be shown on the bottom of the email.
  4. Use of Content, we may use your personal information if you have participated in sending to us your stories, or testimonies, or your photos and other information you are giving your consent of agreement for us to use this as part of our Content and or in marketing or promotional pieces on our website and other social platforms and advertising material as permitted under the privacy policy.
  5. If you contact us via email, letter, or telephone, we will keep this information on record as to the nature of the issue you may have.  We will contact you by way of email and communicate with you via this method for any concerns or comments you wish to share.  If you report to us that there is a problem with the website, we will collect this reported information and keep it on record.  If you contact us by telephone, we will ask for your full name and email address as we can correspond with you via this method. You may contact us at privacy@oilofnature.co.uk.  If you wish for the removal of any reported issue you have raised, please request this via at privacy@oilofnature.co.uk and we will delete this from our database on your request.

DISCLOSURE OF YOUR PERSONAL INFORMATION

  1. Generally, as applied in this privacy policy we will not sell, pass on, trade, or rent your personal information collected on this ‘THE WEBSITE’ to others.  Oil of Nature may reveal your personal information to its related parties.  Such related parties may use your personal information only to the extent of permitting to the use by way of what is stated within this privacy policy.

 

  1. Service Provides, we may inform our third-party service providers of your personal information who manage our mailing fulfilment of the product(s) purchased by you, the company who manage and host ‘THE WEBSITE’.  These third parties may not use your personal information only to provide the service we have requested.  For example, we will release your credit card number to confirm the payment and release your first name and last name and your mailing address to the delivery mailing service to deliver and track the product(s) that you have ordered.

 

  1. Regarding non personal information we may use this information we collect from website usage, sales accumulated and traffic patterns through the web tags/beacons gathered from visitors who then receive promotional advertising information from our third parties for the purpose of targeting further promotional advertising campaigns and for the purpose of updating visitor information who use specific website pages. We reserve the right to use or disclose non personal information in any manner.

 

  1. Enforcement of Law and/or Terms of Use.  From time to time, we may be required by law enforcement or judicial system to provide personal information to the appropriate governmental authorities.  We will disclose personal information upon receipt of a court order or summons or to cooperate with a law enforcement investigation.  We fully cooperate with law enforcement agencies in identifying those who use our products or services for illegal means or activities.  We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.  Therefore, we may use or release account information and personal information when we believe that such release is reasonably necessary to enforce or apply our Terms of Use or to protect the rights, property and safety of our users, others and ourselves.

 

  1. Change in Regulator, we may transfer your personal information to an heir in the interest to Oil of Nature.  If Oil of Nature is required by or merged with another organisation.  In such an event, Oil of Nature will make reasonable efforts to notify you for example by posting notice on ‘THE WEBSITE’ or by email to you at the last known email address before any information about you is transferred and becomes subject to a different privacy policy.  However, in the event of Oil of Nature fails to notify you, your personal information will still be transferred but subject to this Privacy Policy.

 

  1. Opting – out, we may from time to time send you emails or other communications regarding current promotions, discounts and new additional products to ‘THE WEBSITE’.  If you have supplied us with your telephone number(s) you may receive telephone calls from us with information or requests for information regarding an order you have placed.  You may “opt out” or unsubscribe from our newsletters and non-transactional related emails.  To do this follow the instructions on the bottom of the email or contact us via email requesting that you no longer wish to be on our mailing list.

 

  1. Our Security Measures, in order to most competently serve you, credit card transactions and order fulfilment are handled by established third-party banking institutions, process agents and distribution institutions.  They receive the information they need to verify and authorise your credit card transactions and to ship out your order(s).  When collecting credit card information for online purchases, we offer secured server transactions that encrypt your information in transit to prevent someone from intercepting it and misusing it.  When you access your account information, the information is kept on a secure server.  Moreover, all of the customer data we collect is protected against unauthorized access by physical security means.  Although Oil of Nature uses reasonable efforts to safeguard the security of your personal information, transmissions made on or through the Internet are vulnerable to attack and cannot be guaranteed to be secure.  In addition, submissions made via email are not protected by SSL technology and are vulnerable to interception during transmission.  You hereby acknowledge that Oil of Nature is not responsible for any intercepted information sent via the internet and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.  Oil of Nature will promptly notify those persons whose information has been compromised should there be a security breach.

 

  1. Protecting Yourself, you are solely responsible for safeguarding and maintaining the secrecy of your User ID, passwords and/or any account information in your possession or control.  Please be careful and responsible whenever you are online.  ‘THE WEBSITE’ contains links to third parties who may collect information directly from you.  Each of the websites linked from this Website have separate privacy policies and data collection practices, independent of Oil of Nature, and Oil of Nature has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites nor does Oil of Nature make any warranties or representations about the contents, products or services offered on such websites or the security of any information you provide to them.  You can learn more about Internet privacy from government websites such as gov.uk/consumer-protection-rights.   In addition, it is important to keep us updated with your most current contact information.  You may ask us in writing via email at privacy@oilofnature.co.uk to have the information on your account deleted, updated, or corrected.  However, because we keep track of past purchases, you cannot delete information associated with past purchases.  Note that we may retain changed or deleted information for archival or other purposes.

 

  1. Changes to Our Privacy Policy, this Privacy Policy is effective with respect to any personal information collected on or after the effective date set forth.  Oil of Nature reserves the right to modify or supplement this Privacy Policy at any time.  If we make any changes, we will update ‘THE WEBSITE’ and Privacy Policy to include such change and notice thereof.   Should substantial changes be required by law, we will give you notice via the email you last provided to obtain your consent.   Your continued use of ‘THE WEBSITE’ once the revised Privacy Policy has been posted on the Website affirms your agreement to such changes.  You may ask us in writing via email at privacy@oilofnature.co.uk to have the information on your account deleted, updated or corrected.  However, because we keep track of past purchases, you cannot delete information associated with past purchases.  Note that we may retain changed or deleted information for archival or other purposes.

 

  1. Children, Parental Consent. The Children’s Online Privacy Protection Act executes certain requirements on websites directed toward children under 13 years old that collect information on those children, or on websites that know they are collecting personal information from children under the age of 13 years old.  We are letting you know that it presently is our policy not to collect personal information from any person under 13 years of age because children are not permitted to use ‘THE WEBSITE’ or services on ‘THE WEBSITE’, and we demand that children under the age of 13 years old not submit any personal information to us via ‘THE WEBSITE’.  As one measure to ensure that we do not gather personal information from children, we require that all individuals provide a valid credit card number before completing a purchase order.  If we learn that we have involuntarily gathered personal information from children under 13 years old, we will attempt to notify such child’s parent or guardian and erase such information from our records, unless the child’s parent or guardian consents to our maintaining such information.

 

  1. To contact us or if you have any questions about this Privacy Policy, the practices of our Website, or your dealings with our Website, please contact us in writing to 28 Rolt Street, Deptford, London, SE8 5NL or alternatively by email at privacy@oilofnature.co.uk.

4. FACEBOOK

The Facebook page plugin is used to display Oil of Nature’s Facebook timeline on our Website.  We do not share your personal information with Facebook.  We have no association with them.  Facebook has its own Cookies and Privacy Policies over which we have no regulation or control. There is no installation of Cookies from Facebook and your IP address is not sent to a Facebook server until you consent to it.   See their Privacy Policy here: Facebook Privacy Policy.

GOOGLE ANALYTICS

We use Google Analytics on our Website for anonymous reporting of site usage.  Therefore no  personal data information is stored.   If you would like to opt-out of Google Analytics monitoring your behaviour in our Website use this link: Google Analytics Opt-out.

5. COOKIES

This Cookie Policy applies to your use of the www.oiofnature.co.uk website (‘THE WEBSITE’), which is owned and operated by Oil of Nature, (“us”, “our” or “we”).  Therefore, we are dedicated to ensuring that your privacy is completely protected.  Should we ask you to provide certain information by which you can be identified when using this ‘THE WEBSITE’, then you can be safe in the knowledge that it will only be used in agreement with our Privacy Policy above.  This Cookie Policy, if extensive changes be required by law, we will give you notice via the last email you provided in order to obtain your agreement.  We also suggested that you check this page from time to time to ensure that you are still happy with any of the changes.

This ‘THE WEBSITE’ uses cookies.  These small text files are placed on your computer’s browser in order to help ‘THE WEBSITE’ provide a better user experience.   In general, cookies are used to retain user preferences, store information for things such as, shopping carts, and provide general text information that does not contain any personal information.  Cookies typically anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this ‘THE WEBSITE’ but in order for you to do this, you may not have access to all of the features available on ‘THE WEBSITE’ that are afforded to you.  Furthermore, if you choose to disable cookies the most effective way to do this is to disable cookies in your browser.

IP Address. You can visit many areas of ‘THE WEBSITE’ anonymously without the need to become a registered user.  In such cases, we may collect IP addresses automatically.  An IP address is a number that is automatically assigned to your computer whenever you begin service with an Internet Service Provider.  Each time you access ‘THE WEBSITE’ and each time you request one of our pages, our server logs your IP address.  Your IP address is not automatically personally recognisable.

Web Tag/Beacon

Web Beacons or Web Tags are technology based to permit transparent checking of web pages and emails.  They are used to monitor activity on site pages so as to accumulate information when a customer accessing Content within a given web page.  This is also used to extend when sending emails to customers about item Content they are interested in.

The way we use our Cookies

The way in which we use our cookies on our website is the first party cookies, these are cookies that enable the use of things such as your shopping cart and what it holds, also help retaining your logged in details whereby you can stay logged into your account on the website, remembering your favourite product pages, your currency and language settings, also collect analytical data about the website traffic and improve the overall performance of your website experience in order to tailor to your needs during your website visit.  First party cookies will only last as long as you remain logged into your account on our website.  We only use this analytical information data to improve your website activity and thereafter this data is deleted from our system.

6. THIRD PARTY ACCESS TO YOUR DATA

We at Oil of Nature do not share your data with third-parties in a way as to reveal any of your personal information for example your first name and last name, your email address, your mailing address, etc.  The only exceptions to this rule are for our partners whom we have to share limited data in order to provide the services you expect from us.

7. HOW LONG WE RETAIN YOUR DATA

When you submit any information or a comment, its metadata is retained until (if) you inform us to remove it.   We use this data so that we can recognise you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile.  You can see, edit, or delete your personal information at any time (except changing your username).

8. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout ”THE WEBSITE’. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorisation.

In the case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, we will contact affected users and will attempt to reset passwords if needed.

9. THIRD PARTY WEBSITES

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site.  Oil of Nature bears no responsibility for the information collected or used by any advertiser or third-party website. Please review the privacy policy and terms of service for each site you visit through third party links.

10. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or needed for Oil of Nature, to for legal purposes, release your personal information in response to a request from a government authority or law enforcement.  You agree that we may disclose your personal information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, court order, a criminal investigation, or other legal matter.  In the event that we receive a court summons affecting your privacy, we may elect to notify you.  We may also proactively report you, and release your personal information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities.  You release us from any damages that may arise from or relate to the release of your personal information to a request from law enforcement agencies.  Any passing on of personal information for legal purposes will only be done in compliance with laws of the country you reside in.

11. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services on the Website.